Terms and Conditions
The following terms and conditions apply to all transactions made through this website. Please read the following terms and conditions carefully before using the website as no other terms apply. By using or accessing this site, you acknowledge that you have read and agree to these terms.
We sell brand new replacement/compatible batteries that are manufactured to meet or exceed the specifications of the original brand manufacturer.
Disclaimer:
The batteries supplied by our Company are [replacement for] sold for use with certain products of computer manufacturers, and any reference to products or trademarks of such companies is purely for the purpose of identifying the computer manufacturers with which our products [are replacement for] may be used. Our Company and this Website are neither affiliated with, authorized by, licensed by, distributors for, nor related in any way to these computer manufacturers, nor are the products offered for sale through our Website manufactured by or sold with the authorization of the manufacturers of the computers with which our products [are replacement for] may be used.

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Disclaimer and Limitation of Liability to the Website.
Our website and the materials herein are provided as they are. We make no representations or warranties, either expressed or implied, of any kind with respect to our website, our operations, contents, information, and materials. We expressly disclaim all warranties, expressed or implied, of any kind with respect to the website or its use, including but not limited to the merchantability and fitness for any particular purpose. Your agree that our website, its directors, officers, employees or other representatives are not liable for damages arising from the operations, contents or use of the website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation to direct, indirect, compensatory, special, incidental, punitive and consequential damages.

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Disclaimer and Limitation of Liability to the Products Sold
Except otherwise specified, all of our products are guaranteed against defects for 30 days from the date of delivery. Except as expressly stated herein, we make no representations or warranties, either expressed or implied, of any kind with respect to products sold in this website. Except as expressly stated herein, we expressly disclaim all warranties, expressed or implied, of any kind with respect to the products sold in this website, including but not limited to, the merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to our website arising from any product sold in the website is the price of the product ordered. In no event is our website, its directors, officers, employees, and representatives liable for special, indirect, consequential, or punitive damages related to the products sold.

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Use
We grant you the permission to view this website for your own personal use provided that you agree to and accept without modification the notices, and conditions set forth in the 'Terms and Conditions'. The terms and conditions herein should not be altered, supplemented, or amended by the use of any additional documents that purport to be an agreement of the parties. Any attempt to supplement or amend this document in order to place an order for any product(s) that is/are subject to the additional or altered terms and conditions shall be considered null and void.

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Products and orders
We are continually updating and revising the products that we are selling through this website. As such, products may be discontinued at any time and differences between what is shipped and what is described may occur on occasion. While we will use all reasonable efforts to fulfill any orders we receive, we cannot guarantee the availability of a particular product displayed in the website.

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Warranty and Return Policy
We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:

1. Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal use. Replacement items, if issued, do not restart or in any way extend the warranty period.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through cs2@power-smart-energy.com. Items returned without RMA# will delay the process or be ignored.
3. If you are not satisfied with our product(s), please contact us through cs2@power-smart-energy.com to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
4. In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted.
5. A replacement or refund will be arranged for all defective products returned, subject to verification of defect.
6. If expedited services are used for delivery, we will procure the desired service from UPS on your behalf. In the event of a refund, the shipping fee is not refundable under any circumstances except if the order is cancelled before shipping.
7. Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.

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General Return Policy
It is our goal to provide our customer with 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately either by phone or e-mail and have your invoice handy. We will try our best to solve your problem. If you return the product(s) to us within 15 days, we will refund you the full product price (delivery and service charges will not be refunded unless it is proved that the return is a result of our error). Prior to returning our products, email us for a RMA and complete the instructions on how to ship the product(s) back to us. Please see "RMA procedures" below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the products was originally purchased. All returns are for credit only and must be made within fifteen (15) days after the invoice date. We reserve the right to charge a twenty-five percent (25%) restocking fee.

Return Merchandise Authorization (RMA) Procedures

1.Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at order@batteries-depot.com to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).

2.Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.

3.Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.

4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products which you purchased from us must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.

5. If you return the product(s) to us within 15 days and we will refund the full product price. Prior to returning a product, call us or email us, We will teach you the instructions on how to ship the product(s) back to us.

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Refund Policy
After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost and tax less any re-stocking fees (where applicable). Shipping and handling charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.

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